CrowdrApp Technologies Limited
Last Updated: February 2026
This Refund & Chargeback Policy explains how refunds, transaction disputes, reversals, and chargebacks are handled on the Crowdr platform (“Crowdr”, “we”, “us”, or “our”). This policy applies to all users of the platform, including campaign creators, donors, and other participants using Crowdr’s services.
By creating a campaign, making a donation, or using the Crowdr platform, you agree to this Refund & Chargeback Policy in addition to our Terms and Conditions.
1.1 Crowdr provides a technology platform that enables campaign creators to raise funds from donors.
1.2 Donations made on the platform are generally considered voluntary and final, except in circumstances expressly provided for under this policy or where required by law.
1.3 Crowdr reserves the right to review, suspend, restrict, flag, or remove campaigns that violate our Terms and Conditions, community guidelines, payment partner requirements, or applicable laws and regulations.
2.1 Donors who believe a transaction was made in error, unauthorized, duplicated, or connected to misleading activity may contact Crowdr to request a review.
2.2 Crowdr may, at its sole discretion, investigate refund requests and request additional information or supporting documentation from donors and/or campaign creators.
2.3 Refund requests must be submitted within a reasonable period from the date of the transaction.
2.4 Submission of a refund request does not automatically guarantee that a refund will be approved.
3.1 Where a campaign is flagged for suspected fraud, misrepresentation, prohibited activity, policy violations, or other compliance concerns, Crowdr reserves the right to suspend payouts and investigate the campaign.
3.2 If, following review, Crowdr determines that refunds should be issued, donors may be refunded the amounts contributed to the affected campaign, subject to payment provider limitations and applicable deductions under this policy.
3.3 Crowdr may reverse, withhold, or recover funds connected to campaigns under investigation.
4.1 Approved refunds are typically processed within 5–7 business days, subject to banking systems, card schemes, and payment processor timelines.
4.2 Crowdr is not responsible for delays caused by banks, payment processors, card issuers, or other third parties involved in the payment process.
The following fees are non-refundable, even where refunds are approved or chargebacks occur:
5.1 Crowdr Service Fees
The standard service fees charged by Crowdr are non-refundable as they cover platform access, compliance checks, operational expenses, administrative costs, and payment infrastructure services already rendered.
5.2 Payment Processing Charges
Transaction processing fees charged by payment service providers, including but not limited to Paystack, are non-refundable.
6.1 A “chargeback” occurs when a donor disputes a transaction directly with their bank or card issuer instead of contacting Crowdr first.
6.2 Crowdr reserves the right to investigate and contest chargebacks where there is evidence that:
6.3 Crowdr may provide transaction records, receipts, communication logs, IP/device information, campaign details, and other supporting evidence to payment processors, banks, or card schemes in response to chargebacks or disputes.
6.4 Where a chargeback or dispute is determined to be linked to a campaign creator’s actions, misleading conduct, fraud, policy violations, or failure to fulfil obligations, Crowdr reserves the right to:
6.5 Crowdr reserves the right to place temporary holds or reserves on campaign balances where necessary to manage dispute, fraud, compliance, or chargeback risks.
7.1 Crowdr does not guarantee that all donations are refundable.
7.2 Crowdr shall not be liable for losses arising from:
Crowdr reserves the right to modify, amend, or update this Refund & Chargeback Policy at any time in response to operational, legal, regulatory, or compliance requirements. Updated versions will become effective once published on the platform.